Terms of service
1. General
These Terms & Conditions govern the use of our website and the purchase of products
from Al's Straps. By placing an order, you agree to these Terms & Conditions. These
Terms do not exclude, restrict or modify any rights you may have under the Australian
Consumer Law. We reserve the right to amend these Terms & Conditions at any time
without notice.
2. Products
Our products are designed for rural, equine and working environments. Slight
variations in colour, stitching, hardware, measurements and finish may occur due to
the handmade nature of our products and are not considered faults. Product colours
may vary between screens.
3. Pricing
All prices are shown in AUD. Prices may change without notice.
4. Payment
Orders will not commence production or dispatch until full payment has been received.
Goods remain the property of Al's Straps until payment has cleared.
5. Custom & Made to Order Products
Please carefully check colours, sizes, personalisation, measurements and hardware
selections before ordering. Once production has commenced, custom orders cannot be cancelled, changed or refunded for change of mind. This does not affect your rights
under Australian Consumer Law.
6. Turnaround Times
Production time estimates are guides only and may vary during busy periods, sales,
holidays or circumstances outside our control.
7. Shipping
Orders are shipped Australia wide via Australia Post unless otherwise stated. Tracking
details are provided once dispatched. Customers are responsible for monitoring
tracking and ensuring the shipping address is correct. Additional postage costs arising
from incorrect addresses, redirection or unclaimed parcels are the customer's
responsibility. Delivery estimates are not guaranteed. Al's Straps is not responsible for
delays, damage or parcel loss caused by Australia Post, weather, public holidays, industrial action or other events beyond our control.
These Terms & Conditions govern the use of our website and the purchase of products
from Al's Straps. By placing an order, you agree to these Terms & Conditions. These
Terms do not exclude, restrict or modify any rights you may have under the Australian
Consumer Law. We reserve the right to amend these Terms & Conditions at any time
without notice.
2. Products
Our products are designed for rural, equine and working environments. Slight
variations in colour, stitching, hardware, measurements and finish may occur due to
the handmade nature of our products and are not considered faults. Product colours
may vary between screens.
3. Pricing
All prices are shown in AUD. Prices may change without notice.
4. Payment
Orders will not commence production or dispatch until full payment has been received.
Goods remain the property of Al's Straps until payment has cleared.
5. Custom & Made to Order Products
Please carefully check colours, sizes, personalisation, measurements and hardware
selections before ordering. Once production has commenced, custom orders cannot be cancelled, changed or refunded for change of mind. This does not affect your rights
under Australian Consumer Law.
6. Turnaround Times
Production time estimates are guides only and may vary during busy periods, sales,
holidays or circumstances outside our control.
7. Shipping
Orders are shipped Australia wide via Australia Post unless otherwise stated. Tracking
details are provided once dispatched. Customers are responsible for monitoring
tracking and ensuring the shipping address is correct. Additional postage costs arising
from incorrect addresses, redirection or unclaimed parcels are the customer's
responsibility. Delivery estimates are not guaranteed. Al's Straps is not responsible for
delays, damage or parcel loss caused by Australia Post, weather, public holidays, industrial action or other events beyond our control.
8. Lost, Delayed or Damaged Parcels
Customers should first check Australia Post tracking. If marked delivered, please check
around the property, with neighbours and your local post office. We will assist with
enquiries where possible. Once Australia Post confirms delivery to the supplied
address, Al's Straps is not responsible for theft after delivery. Damaged parcels must
be reported within 48 hours with photographs of the packaging, shipping label and
damaged goods.
9. Returns & Refunds
No change of mind returns are accepted for custom made, personalised, sale or
made to order items. Faulty goods will be handled in accordance with the Australian Consumer Law.
10. Product Use & Safety
Products must be inspected before every use. Customers are responsible for ensuring
correct fit and use. Do not use damaged equipment.
11. Working Animal Equipment
No equipment can guarantee the restraint or control of an animal. Al's Straps accepts
no responsibility for injury, damage or loss resulting from misuse, incorrect fitting,
modification, failure to inspect equipment or use outside its intended purpose.
12. PVC, Biothane & Hardware
PVC and Biothane are highly durable but not indestructible. Regular inspection of
stitching, rivets, snaps, buckles and hardware is required. Normal cosmetic wear is not
a manufacturing fault.
13. Warranty
Our warranty covers manufacturing defects only and excludes normal wear, accidental
damage, animal damage, misuse, incorrect fitting, modifications and neglect.
14. Intellectual Property
All photographs, product designs, logos, graphics and website content remain the
property of Al's Straps and may not be reproduced without written permission.
15. Limitation of Liability
To the maximum extent permitted by law, Al's Straps is not liable for indirect or
consequential loss arising from the use of our products. Australian Consumer Law
rights remain unaffected.
16. Privacy
Customer information is used only to process orders and fulfil legal obligations. We do
not sell personal information.
17. Contact
Customers should first check Australia Post tracking. If marked delivered, please check
around the property, with neighbours and your local post office. We will assist with
enquiries where possible. Once Australia Post confirms delivery to the supplied
address, Al's Straps is not responsible for theft after delivery. Damaged parcels must
be reported within 48 hours with photographs of the packaging, shipping label and
damaged goods.
9. Returns & Refunds
No change of mind returns are accepted for custom made, personalised, sale or
made to order items. Faulty goods will be handled in accordance with the Australian Consumer Law.
10. Product Use & Safety
Products must be inspected before every use. Customers are responsible for ensuring
correct fit and use. Do not use damaged equipment.
11. Working Animal Equipment
No equipment can guarantee the restraint or control of an animal. Al's Straps accepts
no responsibility for injury, damage or loss resulting from misuse, incorrect fitting,
modification, failure to inspect equipment or use outside its intended purpose.
12. PVC, Biothane & Hardware
PVC and Biothane are highly durable but not indestructible. Regular inspection of
stitching, rivets, snaps, buckles and hardware is required. Normal cosmetic wear is not
a manufacturing fault.
13. Warranty
Our warranty covers manufacturing defects only and excludes normal wear, accidental
damage, animal damage, misuse, incorrect fitting, modifications and neglect.
14. Intellectual Property
All photographs, product designs, logos, graphics and website content remain the
property of Al's Straps and may not be reproduced without written permission.
15. Limitation of Liability
To the maximum extent permitted by law, Al's Straps is not liable for indirect or
consequential loss arising from the use of our products. Australian Consumer Law
rights remain unaffected.
16. Privacy
Customer information is used only to process orders and fulfil legal obligations. We do
not sell personal information.
17. Contact
For questions regarding these Terms & Conditions, please contact Al's Straps via our
website or email
website or email