Shipping policy
Shipping
Orders are shipped Australia wide via Australia Post unless otherwise stated. Tracking
details are provided once dispatched. Customers are responsible for monitoring
tracking and ensuring the shipping address is correct. Additional postage costs arising
from incorrect addresses, redirection or unclaimed parcels are the customer's
responsibility. Delivery estimates are not guaranteed. Al's Straps is not responsible for
delays, damage or parcel loss caused by Australia Post, weather, public holidays, industrial action or other events beyond our control.
Orders are shipped Australia wide via Australia Post unless otherwise stated. Tracking
details are provided once dispatched. Customers are responsible for monitoring
tracking and ensuring the shipping address is correct. Additional postage costs arising
from incorrect addresses, redirection or unclaimed parcels are the customer's
responsibility. Delivery estimates are not guaranteed. Al's Straps is not responsible for
delays, damage or parcel loss caused by Australia Post, weather, public holidays, industrial action or other events beyond our control.
Lost, Delayed or Damaged Parcels
Customers should first check Australia Post tracking. If marked delivered, please check
around the property, with neighbours and your local post office. We will assist with
enquiries where possible. Once Australia Post confirms delivery to the supplied
address, Al's Straps is not responsible for theft after delivery. Damaged parcels must
be reported within 48 hours with photographs of the packaging, shipping label and
damaged goods.
Customers should first check Australia Post tracking. If marked delivered, please check
around the property, with neighbours and your local post office. We will assist with
enquiries where possible. Once Australia Post confirms delivery to the supplied
address, Al's Straps is not responsible for theft after delivery. Damaged parcels must
be reported within 48 hours with photographs of the packaging, shipping label and
damaged goods.